Listen to a student speaking to a clerk at a computer store.
Start the quiz!
1. Why does the student go to the computer store? ( 1point)1. Why does the student go to the computer store? ( 1point)
He has a computer virus.
His computer doesn't start up properly.
He wants the store to run a spy-ware and anti-virus check on his system.
He wants to return his computer.
2. Listen again to part of the conversation. ( 1point)
Why does the clerk say this?
She wants to confirm that the student actually bought the laptop at that store.
She wants to know if it is still under warranty.
She wants to know whether the student got the laptop on sale.
She wants to know the exact date of purchase.
3. What is the salesperson's attitude toward the customer? ( 1point)
She is frustrated with the client's lack of computer knowledge.
She thinks the customer did not bring his receipt because the computer is no longer under warranty.
She thinks the customer is trying to get work done on his computer for no charge.
She wants to give him the best service possible.
4. What suggestions does the clerk make to improve the performance of the student's
computer? Choose two answers. ( 1point)
Back up all files on CD or DVD.
Clear out any unnecessary files.
Reformat the C-drive.
Use a reputable anti-virus program.
5. What is the student probably going to do when he gets home? ( 1point)
call a friend to inquire about the reputation of the computer store
look for the computer receipt
use the Internet
work on his research project
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